We want you to be happy with Managd. This policy explains when you can cancel and what is refundable.
1. Cancellation
You can cancel any subscription at any time from your account dashboard or by emailing support@managd.net. Cancellation takes effect at the end of the current billing period and the Service remains active until then.
2. Consumer right of withdrawal (EU)
If you are a consumer in the EU/EEA, you have a 14-day right of withdrawal from the day your contract starts. Because the Services begin immediately at your request, by placing the order you expressly request immediate performance and acknowledge that the right of withdrawal is lost once the Service has been fully provided for the first period. You may still cancel under section 1.
3. Monthly plans
Monthly plans are non-refundable once the period has started. You will not be charged for the next month after cancellation.
4. Annual plans
Annual plans cancelled within 14 days of the start of the annual term, where the Service has not been heavily used (no abuse incidents, no excessive bandwidth or storage consumption), are eligible for a pro-rated refund of the unused period. After 14 days, annual plans are non-refundable but will not auto-renew if cancelled before the next renewal date.
5. Setup fees and one-off services
Setup fees, migration work, hardware purchases, custom configurations and other one-off services are non-refundable once work has begun.
6. Terminations for cause
Fees are non-refundable where we terminate a Service for breach of the Terms of Service or the Acceptable Use Policy.
7. How to request a refund
Email billing@managd.net with your account email, invoice number, and reason. Approved refunds are issued to the original payment method within 10 business days.